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Frequently Asked Questions

 

You can find previously asked questions on this page. Perhaps your question is also included, so that you can find the answer quickly. If you cannot find the answer to your question on this page, we request you to contact us. We are happy to be of service and to help you with your question!

 

Corona

You can cancel of course. What applies to you?

I have paid the deposit but I want to cancel more than 2 months before arrival. How does this work?
Yes that is possible at no extra cost. We would like to receive an email of the desired cancellation. You will be refunded the amount paid.

I have paid the deposit but I want to cancel in less than 2 months before arrival. How does this work?
In this case, the general terms and conditions apply and also the time of cancellation. I have transferred the (residual) payment.

I want to go on vacation but the borders are closed. How does this work?
You can move the trip to another week (summer or winter) at no cost.

It is currently impossible to say what the situation will be in the long term. Keep an eye on the advice of the Ministry of Foreign Affairs for developments. Also follow current developments on the Land Tirol website.

We have adjusted conditions regarding Corona. These can be read at the bottom of the website.

The travel advice is issued by the Ministry of Foreign Affairs. The negative travel advice is not a legally binding advice.
Travel insurers and travel organizations can decide for themselves whether to follow the advice.

Have you booked through Zillertal-reisen.com or at one of our accommodations on Booking.com and would you like to convert this trip to a later time? Then this is free of charge.  

Please contact us by phone or e-mail. We are happy to help you plan the holiday ahead.

I have already paid a deposit but I want to wait with the remaining payment until I know more about the holiday. Is this possible?

We understand this of course and are flexible in this. You can transfer the remaining payment to us up to 4 weeks before arrival.

We have adapted our General Travel and Cancellation Conditions even better to the wishes of our guests.

Booking of our accommodations are subject to the current terms and conditions with the addition that the booking can be canceled free of charge if the borders to Austria due to the Corona virus in the period reserved by the guest be closed. The above conditions are also valid if negative travel advice has been imposed to the booked accommodation or region. (for example with a code Orange)
In the above, the guest has the choice to postpone the holiday period.

Free conversion of your holiday in case of travel restrictions / negative travel advice
You can always convert the reservation made to another date (summer or winter) free of charge
With the same booked week, the price will not change compared to the old booked trip. Not changing the price only applies to an accommodation with which we have also concluded a contract in the new desired period. We will leave you this information at the time of conversion.

Payments for Bookings from 23-08-2021
Down payment 20% of the total amount to be paid within 3 weeks after reservation
Remaining amount to be paid at least 4 weeks before arrival

After receiving the total payment, we will send you the check-in voucher and additional information.


 

 

More information about COVID-19

Best guest,

It has now been announced by the media that we will also have to fight against the Coronavirus, also known as COVID-19. First of all, we adhere to the guidelines drawn up by the Land Tyrol to fight the virus as best as possible together and individually. As a guest of Zillertal-reisen.com, we would like to advise you to consult the Land Tirol website for further information about the measures taken.

Travel Restriction

We have adapted our General travel and cancellation conditions even better to the wishes of our guests.

Free conversion of your holiday in case of lockdown or negative travel advice
You can always transfer the reservation made free of charge with a new travel time within a year, to another date (summer or winter)
With the same booked week, the price will not change compared to the old booked trip. Not changing the price only relates to an accommodation with which we have also concluded a contract in the new desired period. We leave this information to you at the time of conversion.

Payments for Bookings from 01-03-2021
Down payment 20% of the total amount to be paid within 3 weeks after reservation
Remaining amount to be paid at least 4 weeks before arrival

After receiving the total payment, we will send you the check-in voucher and additional information.


CORONA INFOPORTAL NEW

The Corona infoportal Willkommen.tirol is constantly updated and is available in German and English.
Are you planning your vacation in Tyrol? Then enter your country of origin and your desired destination here, and you will receive the latest travel information that matches your details.

More information you will find on Sichere Gastfreundschaft


Rules for children:

 

For the 2021/22 winter season, the Federal Ministry of Agriculture, Regions and Tourism together with the Austrian Chamber of Commerce launched the Holiday Ninja Pass initiative, based on the Austrian school ninja pass (corona test pass of the COVID-19 School Ordinance 2021/22 ), brought to life. The Holiday Ninja Pass is an exception to the 2G proof for unvaccinated or not fully vaccinated young people of school age (from 12 to 15 years) from Germany and abroad.

Everything about the Holiday Ninja Pass for children


PCR GURGEL TEST ROLL OUT IN TYROL

The PCR gargle tests were rolled out in Tyrol this week. The system is designed for employees and guests (children). Online registration has been possible since Monday as a prerequisite for collecting the test at www.tiroltestet.at; the result will be given within 24 hours at the latest. Registration is possible with the Tyrolean residence address (for guests) or residential address.

The PCR gargle tests can be picked up and handed in at the branches of MiniM, Baguette and Spar in Tyrol.

The collection of the PCR tests for the laboratory tests in the supermarkets takes place at around 10:00 a.m.

You can find the locations in Tyrol here.


Have you booked an accommodation through us and are you uncomfortable with the situation or do you have any questions? Give us a call!
In these uncertain times we think even more actively with you about suitable solutions. We can be reached at +43 (0) 664 8613547 or by email at info@zillertal-reisen.com

Please read also our FAQ

When there are new developments, we will of course inform you of this.

Sunny greetings from the Zillertal,

Matthijs Oosterom
Director Zillertal-reisen.com

Make a reservation

The prices are per person and based on an adult, unless stated otherwise.

In the reservation schedule for each accommodation, you see an overview of what is included in the price and what you still have to pay on site. All prices shown are based on your own transport. Unless otherwise indicated.

We do € 25,- charge booking costs.

You will immediately see the availability of each accommodation. These are the dates that you can click to make a reservation.

You can read this in the overview of the facilities per accommodation. We would like to receive with a reservation how many highchairs and beds are required.

In most cases, a cot or high chair is available free of charge or for a small fee.

If you stay in an apartment or chalet, there is no child discount for the accommodation. When staying in a hotel or guesthouse, an accommodation discount usually applies. This differs per accommodation and will be visible per accommodation in the reservation overview.

In many cases we can give you an option: we will hold the accommodation for you for a few days without obligation. If you want to definitively book the option, please let us know before the option expires. After the option period has expired, the option expires and the accommodation can be booked again by others.

Request an option by calling, sending an email.

A large part of our accommodations can also be booked as a Mini Ski. Filter through our search and book system on the number of nights you want to stay, you will get an overview of the available accommodations.

We are a specialist in group accommodations. Contact us for a customized offer and all options.

This is after you agree to all the conditions in our booking street. You will always receive a confirmation by e-mail.

At the reservation you have different choices to pay the invoice. This can be done via a payment link or via your own transfer.

If you book at least 4 weeks before arrival, the deposit is 20% of the total amount.

We ask you to pay the remaining amount at least 4 weeks before arrival.
If you book within 4 weeks of arrival, we ask you to pay the full amount immediately.

It is not possible that all travelers pay separately. The entire down payment and / or remaining payment of the travel sum must be paid by the main booker (or one of the travelers).

The payment must be made stating your booking number (= also invoice number).

In many cases you pay the deposit directly at the reservation. At the latest 1 week after departure the deposit (if all in the reserved accommodation is in order) will be refunded.

If there are damage reports, this will be discussed with the main booker.

Cancellation / complaints

A trip can only be canceled by the main booker. A cancellation must be notified to us in writing (preferably by e-mail so that we can initiate the cancellation as quickly as possible). For more information about cancellations, please refer to the cancellation policy.

Yes you can easily in the my reservation environment. Of course you can also contact us to make changes.

In many cases you pay the deposit directly at the reservation. At the latest 1 week after departure the deposit (if all in the reserved accommodation is in order) will be refunded.

If there are damage reports, this will be discussed with the main booker.

Afterwards, after returning home, we can usually no longer solve the problems. We are present 365 days a year in the Zillertal and are always willing to immediately try to resolve the complaint.

You can submit complaints after returning by e-mail, quoting the booking number.

Extras

When booking the accommodation you can directly book the ski passes. We ensure that these are ready when you arrive at your accommodation.

If you first want to reserve the accommodation and later order the ski passes, you can do so no later than 2 weeks before arrival. In this case we will send you a separate invoice for the ski passes.

If you want to reserve ski lessons, you can do this via our form. In many cases we will send you an invoice in advance. Sometimes you will receive a voucher that you can hand in on the spot. In this case you can pay the amount on the spot. Any discounts are settled immediately.

If you want to rent material, this can be done via our form. In many cases we will send you an invoice in advance. Sometimes you will receive a voucher that you can hand in on the spot. In this case you can pay the amount on the spot. Any discounts are settled immediately.

You receive a 10% discount on all bookings for ski lessons and equipment hire arranged by us. This 10% discount does not apply to lunches and special offers from the ski school / sports shop.

Yes you can easily in the my reservation environment. Of course you can also contact us to make changes.

We send the travel information and vouchers by e-mail at least one week before departure.

During your vacation

Our tour guide is always present (365 days a year) in the Zillertal for questions, complaints and comments. Telephone number and e-mail address can be found on our website and the travel descriptions.

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