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10.1 The traveler can withdraw from the trip at any time before the start of the trip. The decisive factor is the receipt of the cancellation notice by the travel agent. The usual business and processing times of the travel agent must be taken into account. The traveler is advised to declare the withdrawal in writing.

10.2 In the event of a cancellation, the tour operator or service provider is entitled to cancellation fees in accordance with the cancellation and cancellation conditions, which must be paid by the traveler.
Special conditions apply to hotel accommodation, holiday apartments, boat trips, day trips by bus, special trains and additional services (such as tickets etc.).

You can cancel free of charge up to 28 days before arrival.

Costs for cancellation from 28 days before departure until arrival

From 28 to 14 days before departure 70% of overnight stay amount
From 13 to 07 days before departure 90% of overnight stay amount
From 07 days to departure 100% of overnight stay amount
Amounts already paid in advance for ski passes, equipment rental and ski lessons can always be refunded for 100% up to 1 day of arrival

10.3 All previously charged fees of the travel agent are non-refundable in the event of a withdrawal.

10.4 Unless otherwise stated, the cancellation / no-show fee for arranged individual services, associated travel services and arranged travel packages or package tours organized by Zillertal-reisen Oosterom GmbH itself is 100% of the travel price.

If the accommodation is booked separately via various booking platforms (such as, Fewo.Direkt, Home-Away), other reservation and cancellation conditions are binding.
You can read these conditions when booking accommodation on the platforms.

Corona and Cancel

We have adapted our General travel and cancellation conditions even better to the wishes of our guests.

Reservation of our accommodations are subject to the current general terms and conditions, with the addition that the reservation can be changed free of charge if the borders to Austria are closed during the period reserved by the guest due to the Corona virus.
The above conditions also apply if negative travel advice has been imposed on the booked accommodation or region. (for example with a code Orange) The guest has with the above

Free conversion of your holiday in case of lockdown or negative travel advice

You can always transfer the reservation made free of charge with a new travel time within a year, to another date (summer or winter)
With the same booked week, the price will not change compared to the old booked trip. Not changing the price only relates to an accommodation with which we have also concluded a contract in the new desired period. We leave this information to you at the time of conversion.

Deposit 20% of the total amount to be paid within 3 weeks after reservation
Remaining amount to be paid at least 4 weeks before arrival

After receiving the total payment, we will send the check-in voucher and additional information

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