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Corona / Book Safe

We change our terms and conditions.
Click below for more information about our terms and conditions and measures regarding the corona virus.

More Information


10.1 The traveler can withdraw from the trip at any time before the start of the trip. The decisive factor is the receipt of the cancellation notice by the travel agent. The usual business and processing times of the travel agent must be taken into account. The traveler is advised to declare the withdrawal in writing.

10.2 In the event of a cancellation, the tour operator or service provider is entitled to cancellation fees in accordance with the cancellation and cancellation conditions, which must be paid by the traveler.
Special conditions apply to hotel accommodation, holiday apartments, boat trips, day trips by bus, special trains and additional services (such as tickets etc.).

90 to 60 days before departure 20% of the travel price.
from 59th to 30th day before departure 50% of the travel price.
from 29th to 14th day before departure 70% of the travel price.
from 13th to 7th day before departure 90% of the travel price.
from 07 days until departure 100% of the travel price.

10.3 All previously charged fees of the travel agent are non-refundable in the event of a withdrawal.

10.4 Unless otherwise stated, the cancellation / no-show fee for arranged individual services, associated travel services and arranged travel packages or package tours organized by Zillertal-reisen Oosterom GmbH itself is 100% of the travel price.

If the accommodation is booked separately via various booking platforms (such as, Fewo.Direkt, Home-Away), other reservation and cancellation conditions are binding.
You can read these conditions when booking accommodation on the platforms.

Corona and Cancel

Booking of our accommodations  are subject to the current terms and conditions with the addition that the booking can be canceled free of charge if the borders to Austria due to the Corona virus in the period reserved by the guest be closed. The above conditions are also valid if negative travel advice has been imposed to the booked accommodation or region. (for example with a code Orange)
In the above, the guest has the choice to postpone the holiday period or to reclaim the amount already paid (purchase and / or residual payment).

If you want to reclaim the paid amount, the current travel advice will be checked 2 days before the planned arrival date. If the travel advice is negative, the refund will be initiated.

Free conversion of your holiday in case of travel restrictions / negative travel advice
You can always convert the reservation made to another date (summer or winter) free of charge
With the same booked week, the price will not change compared to the old booked trip. Not changing the price only applies to an accommodation with which we have also concluded a contract in the new desired period. We will leave you this information at the time of conversion.

Down payment 20% of the total amount to be paid within 3 weeks after reservation
Remaining amount to be paid at least 2 weeks before arrival

After receiving the total payment, we will send you the check-in voucher and additional information

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