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10.1 The traveler can withdraw from the trip at any time before the start of the trip. The decisive factor is the receipt of the cancellation notice by the travel agent. The usual business and processing times of the travel agent must be taken into account. The traveler is advised to declare the withdrawal in writing.

10.2 In the event of a cancellation, the tour operator or service provider is entitled to cancellation fees in accordance with the cancellation and cancellation conditions, which must be paid by the traveler.
Special conditions apply to hotel accommodation, holiday apartments, boat trips, day trips by bus, special trains and additional services (such as tickets etc.).

You can cancel free of charge up to 42 days before arrival.

Costs for cancellation from 42 days before departure until arrival

From 42 to 14 days before departure 70% of overnight stay amount
From 14 to 07 days before departure 90% of overnight stay amount
From 07 days to departure 100% of overnight stay amount
Amounts already paid in advance for ski passes, equipment rental and ski lessons can always be refunded for 100% up to 3 days of arrival

10.3 All previously charged fees of the travel agent are non-refundable in the event of a withdrawal.

10.4 Unless otherwise stated, the cancellation / no-show fee for arranged individual services, associated travel services and arranged travel packages or package tours organized by Zillertal-reisen Oosterom GmbH itself is 100% of the travel price.

If the accommodation is booked separately via various booking platforms (such as, Fewo.Direkt, Home-Away), other reservation and cancellation conditions are binding.
You can read these conditions when booking accommodation on the platforms.

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